Despite registering complaint at 1092 DHA helpline, simple issues concerning manhole covers, street lights or traffic signs etc are also not resolved; is there an explanation to this simple failure?

SECURITY & VIGILANCE is not responsible for municipal functions; however, in order to facilitate residents SECURITY & VIGILANCE registers the complaints received through own monitoring staff or as complaints from residents and promptly relays it to concerned agency i.e. CBC, KE, SSGC etc. In case of non-address, the complaints are pursued but at times, the responsible agency has some technical issues forcing delays.